Privacy Policy

1. Introduction Lumos Group ("we," "us," or "our") is committed to protecting the privacy of our website users ("you" or "your"). This Privacy Policy explains how we collect, use, and disclose personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect We may collect personal information that you voluntarily provide, including but not limited to:

  • Your name
  • Email address
  • Phone number
  • Business or company name
  • Other information you provide when filling out forms on our website

We may also collect non-personal information automatically, such as:

  • Your IP address
  • Browser type and version
  • Pages you visit on our website
  • Time and date of your visit

3. How We Use Your Information We may use your personal information to:

  • Provide you with services or respond to your inquiries
  • Improve our website, products, and services
  • Send marketing communications if you have opted in to receive them
  • Conduct surveys or other research
  • Comply with legal obligations

4. Disclosure of Your Information We do not sell your personal information to third parties. We may share your personal information with:

  • Third-party service providers who assist us in providing our services (e.g., IT service providers)
  • Law enforcement or regulatory authorities if required by law
  • Business partners or affiliates if necessary for the purposes described in this policy

5. Security of Your Information We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no transmission over the internet is completely secure, and we cannot guarantee the security of your data.

6. Cookies and Tracking Technologies Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our website. You can disable cookies through your browser settings, but this may affect your experience.

7. Access to and Correction of Personal Information You have the right to access and correct your personal information held by us. If you would like to request access or make corrections, please contact us using the details below.

8. Opt-Out of Marketing Communications You may opt out of receiving marketing communications from us at any time by following the instructions in the communication or contacting us directly.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically.

10. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:

Lumos Group

Email: matt@lumosgroup.co

This Privacy Policy is governed by the laws of Australia, and you consent to the exclusive jurisdiction of the courts in your state or territory.